So we were doing some Christmas shopping and we went to Wal-Mart as the teen had a voucher from working there to take a percentage off the total. I have not shopped, shopped there in a long time. I drop in to buy a movie or a quick gift. But really shopping there was awful, I even saw others who were having just a bad a time.
It started out where we spilt up so we could all cover different ground and grab the gifts we needed. So while Shana went to buy some baking stuff, meaning I had no idea what sort of experience she had. I first went to look for some UT stuff that was there only a month ago, I couldn't find it, I spoke to TWO different employees, the first one had zero idea what I was even talking about, The second remembered the stuff but had no clue to where they may have moved it.
So I walked the entire store and finally found a manager in the Layaway section. While walking I saw a guy losing his mind, he needed something, bullets, I think. But no one was in the sports section nor the hardware section, he needed someone to unlock the cage. He finally found an employee but she didn't have the key. Guy was furious at that point and I am unsure what happened.
In Layaway, the manager was dealing with two women who said they had something on Layaway but even using two different last names it was not there. They then thought it may be at the 4 points Wal-Mart, they wanted the manager to call that store but you could tell he didn't want to and tried to use the fact I was waiting to talk to him as a reason to avoid it. I asked him about the UT/Texas stuff, he said it should be across from the pharmacy and when I said I checked it said it may be put away or sold out...I just left.
Then I couldn't find a few other things, I saw a couple ask one of the lady employees I spoke to earlier about where something is and she pretty much just outright said she didn't know and left it at that. I just shook my head and the couple look both confused and pissed.
Finally we all met up and went to get Shana's sewing machine, the thing we really came for and she had talked to a lady about just a few days before. There was no box, just the display model but as the boxes were big we figured there were more in the back.
But of course there were ZERO employees, so we sent The Teen off to find one, it took something like 20 minutes but she returned with a young teen who was stopped by a guy and his daughter looking for something. Finally the kid got to us with and telzon and scanned the display only to tell us it was fully out. That was all they could do...
This was one of the worst shopping trips I have EVER, EVER taken. I have heard people complain about Wal-Mart before and even I have once or twice but this one time I finally see what some others see. This was awful and I am going to try and avoid Wal-Mart in the future and hopefully spare others the same frustration and anger.
The employees all the way up to the Managers were unhelpful and sometimes complete clueless to what the store had or where anything was, not even a vague idea in some cases. I saw it happen to us and several others as I pointed out before. I know it has much bigger issues and things going on, this is just a personal experience we had.
