Toys "R" Us

 

I have to admit this one will be a joy for me. I had no idea Toys R Us had fallen this far...I am a former employee of this company and worked back when Furby came out the first time.

What a nightmare, soccer moms pushing and shoving, people knowing that its limit one per guest would bring neighbors kids or grandchildren so they could all grab one of their own. Each section had a color, such as Blue was action figures and toys for male children, Pink: Female, etc.  We had two people at customer service and one in each section.

So Sunday, February 23, 2013 (2/23/2013) Shana and I walked into the Toys R Us on Capitol of Texas highway to try and find a Godzilla figure for a friends birthday. The sign right by the entrance says they price match, just happened to notice out of the corner of my eye.

So we head in and find our way to the action figures and such. We couldn't find a Godzilla figure at first, but one helpful guy helped us find the last one, then we found a ninja sword, we scanned it with the price app and I asked if they would price match, the first guy said only off a website, so I called up the website, then he said wait only our website then shrugged when I asked what that meant, that they compete with themselves? He didn't know and went and got a manager who was even more unhelpful.

He said it had to be an ad but only from Toys R Us or something...I didn't get it and said this thing is like 3 bucks less right over at Target and your unwilling to match even though your sign says so? He said he was sorry and I said no your not, you just would rather give up business over 3 bucks. I will never return to Toys R Us as long as I live.

No one was helpful past finding one item. The other two guys and even the manager were all rude and very unhelpful. They seemed like I was bothering them, guess that was not their job or something.

I hope in this day and age when I can get the same toys cheaper at Target and Walmart or online I hope Toys R Us fails something awful and has only its self to blame.